FAQ
Product Information
How do I care for my new Angel Extensions?
Warning: DO NOT USE ANY
PRODUCTS CONTAINING: Protein, Silicone, Oil, Alcohol, or Ethanlol.
DO NOT WASH HAIR WITHIN 48 HOURS OF APPLICATION
Styling Instructions:
When using heated
styling tools, ensure lowest temperature setting is used. One continuous movement per section is advised.
Day-to-Day Wear
- Dry hair immediately after washing
- Tightly pulled hair styles are not advised
- Do not sleep on wet or damp hair
- For sleep, loosely plait hair to avoid tangling
- For exercise and swimming, loosely tie your hair back
Recolouring Hair
- If choosing to colour your extensions, no more than a
1.5% developer should be used. A demi/semi colour is best suited. - Colouring blondes is not advised.
- Seek professional advice before altering your
extensions.
Can I cut & colour my Angel Extensions?
Yes, you can. However, if you do decide that you’d like to colour your hair extensions, we always recommend doing a strand test first. This will allow you to see how the hair extensions will react to the colouring brand that you’re wanting to use. Hair extensions can be coloured or toned darker, however lightening them will most likely ruin the quality.
If choosing to colour your extensions, no more than a 1.5% developer should be used. A demi/semi colour is best suited.
Colouring blondes is not advised.
Seek professional advice before altering your extensions.
Can I come and purchase products at the Angel HQ?
Absolutely. We’re open Monday-Friday between 9am-5pm. No appointment is required. Click & Collect is available.
How long will my Angel Extensions last?
The longevity of your Angel hair extensions depends on the care products you use and the effort you go to in terms of maintaining your extensions. If regular maintenance isn’t upheld, the hair extensions are more likely to begin getting knotted and matted. However, if regular maintenance is adhered to, extensions will last longer.
What quality of hair does Angel use?
Angel Extensions uses 100% remy cuticle intact human hair. We pride ourselves on our premium quality products to ensure complete confidence.
Is it difficult to maintain hair extensions everyday?
Just like your natural hair, hair extensions need to be brushed and washed to maintain their premium quality. If you allow your hair extensions to get knotted and matted, maintaining them will just become a pain. As long as you give your hair extensions the TLC they deserve, maintaining them will become second nature to you!
Which hair extensions are available with Angel?
Angel offers a variety of different hair extensions, all with different application methods.
Angel offers:
- Clip-in extensions
- Weft extensions
- Tape extensions
- Halo extensions
- U-tip extensions
- Nano extensions
- Ponytail extensions
However, to ensure your hair extensions are applied properly and don’t fall out, we recommend going to a salon and having a professional install them in for you.
What does 100% remy human hair mean?
Remy human hair is hair that has been taken from one individual with all the cuticles still intact. We use this type of hair because it’s less likely to tangle and mat than any other hair (with proper care). This allows the hair to remain shiny, glossy, and super soft moving forward. If you see the phrase ‘remy hair’, you can be sure that it’s good quality, real hair.
Where is Angel hair sourced from?
Angel hair is 100% ethically sourced from hair banks across European and Asian Continents.
Can I see the hair in person?
Absolutely! Feel free to come into our showroom and we’ll show you our wide variety of options.
Can I use heated styling tools on Angel products?
Yes. All human and synthetic hair can be styled with heated tools provided the lowest heat setting is used (180c is the maximum temperature).
Extra care compared to your our is always advised.
Can I shower with my hair extensions?
Yes, you can shower with your hair extensions.
Ensure professional products are used that are free from proteins.
Always dry hair immediately.
Why should I get hair extensions in the first place?
Hair extensions are a great way to add length and volume to the natural hair. A great look for any occasion, they’re the perfect addition for walking with everyday confidence.
How long will your Angel Extensions take to apply?
The amount of time spent on the application of hair extensions really depends on the type of hair extension you’re applying. We do recommend that you seek professional application to make sure that the hair is applied correctly. This way, it’ll be a lot quicker aswell!
Ordering
Why should I choose Angel Extensions?
We pride ourselves on our offering of premium quality hair extensions. As industry leaders, our experience is unparalleled. We focus on putting you, the customer, first always.
Can you help me choose my shade?
We want you to feel your absolute best in our Angel Extensions. That’s why we want to make sure you choose the correct colour shade for your hair.
Feel free to come into our Angel HQ (located in Moorabbin, VIC) and we can find your perfect match in person. Otherwise, you can purchase our Colour Ring online and get real life examples of the hair colours we have.
You can also send through a DM via Instagram (@angelextensions) with a photo of your hair colour. Our customer service consultants will be more than happy to help you find your perfect colour match.
Do you offer store credits?
Yes, we do! Reach out to our customer service consultants and we’ll be more than happy to help.
Can I get my order sent via express?
Yes, orders can be sent via express. The express option can be chosen at checkout.
What payment methods do you accept?
Visa, Mastercard, PayPal, AfterPay.
How can I collaborate with Angel?
We’re so glad you’re excited to collaborate! Send through a DM on Instagram (@angelextensions) and we’ll get back to you as soon as we can.
Call us on 1800 686 955 or submit your enquiries through our contact page
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I track my order?
Absolutely! We can provide you with tracking details.
How long will my order take to arrive?
All orders received before 2pm AEST are dispatched the same day. We use Express Post, so you should receive your order the next day (or the one after).
The colour that I’ve chosen doesn’t quite match my hair. How can I swap this?
Yes, you can exchange the hair provided it has not been used/fitted and is in it's original packaging. If packaging is damaged, a repackaging fee will be incurred.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What happens if my product is faulty?
We pride ourselves on providing good quality, premium products at an affordable price. If you’re not satisfied with the product that you have received, please call our head office to chat with one of our customer service consultants.
What if my Angel Extensions fall out or matte?
We always recommend that hair extensions be applied by a professional to avoid this scenario from happening. Unfortunately if hair extensions haven’t been installed or looked after properly, we won’t be able to exchange or return your product.
I purchased Angel Extensions from a third party but they’re not up to standard. What do I do?
We recommend that you get in contact with your third party supplier.
Can I return my product once it’s been removed from the packaging?
Unfortunately not. Products need to be unused and in the same condition that you received them in order to return them.
Get in touch
Have questions about your order, or a general enquiry?
Must not contain protein
Please be mindful when recommending products for your
clients extensions that they do not contain any form of protein.
This may include eg: Oat, Wheat, Rice, Keratin, Soy Milk, Lipids and Vegetable Proteins
Products that use key words such as: Repair, Strengthen,
Restore or Rebuild often contain proteins.
All our hair is highest possible quality of Human Hair Cuticle Intact but it requires extra care, above your own hair which is more resilient to proteins.
The use of proteins can cause irreversible damage. It is the
users responsibility to avoid this damage.
NO Suntan/Tanning Lotions ON Hair Extensions
Please be mindful when using sunscreen and fake tanning products they may affect your hair extensions. Most of these products have an active ingredient known as Methoxybenzolmethane or Avobenzone. This ingredient will cause them to take on a pinkish/orange tone. The colour change and damage to the hair is irreversible. To avoid this damage, only use mineral sunscreens and tanning products and ensure they are free of Avobenzone.
