Frequently Asked Questions
Here you’ll find answers to the most frequently asked questions for all things hair extensions. We’re here to help you find the right product for you.
We pride ourselves on our offering of premium quality hair extensions. As industry leaders, our experience is unparalleled. We focus on putting you, the customer, first always.
We want you to feel your absolute best in our Angel Extensions. That’s why we want to make sure you choose the correct colour shade for your hair.
Feel free to come into our Angel HQ (located in Moorabbin, VIC) and we can find your perfect match in person. Otherwise, you can purchase our Colour Ring online and get real life examples of the hair colours we have.
You can also send through a DM via Instagram (@angelextensions) with a photo of your hair colour. Our customer service consultants will be more than happy to help you find your perfect colour match.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Visa, Mastercard, PayPal, AfterPay.
We offer AfterPay so that you can choose to pay in installments if that’s what you’d prefer.
Products can be returned or exchanged within 10 days as long as the item is unworn and in original condition.
To return a product, please send your product to:
100 Cochranes Road
Moorabbin 3189 VIC
You’ll be responsible for the shipping costs of returning your item. Shipping costs are non-refundable and will be deducted from the total cost of your refund.
If you’re shipping an item over $75, we recommend tracking the parcel to ensure it gets to us safely.
All you need to do is provide clear instructions with your exchange. Add any price difference and the shipping fees, and we’ll compensate you.
You’ll be responsible for the shipping costs of exchanging your item.
Please note that discontinued items can not be returned.
Yes, we do! Reach out to our customer service consultants and we’ll be more than happy to help.
For any shipping enquiries, please refer here.
Yes, orders can be sent via express. The express option can be chosen at checkout.
Absolutely! We can provide you with tracking details.
Call us on 1800 686 955 or submit your enquiries through our contact form here.
We’re so glad you’re excited to collaborate! Send through a DM on Instagram (@angelextensions) and we’ll get back to you as soon as we can.
Absolutely. We’re open Monday-Friday between 9am-5pm. No appointment is required. Click & Collect is available.
Yes, you can. However, if you do decide that you’d like to colour your hair extensions, we always recommend doing a strand test first. This will allow you to see how the hair extensions will react to the colouring brand that you’re wanting to use. Hair extensions can be coloured or toned darker, however lightening them will most likely ruin the quality.
The longevity of your Angel hair extensions depends on the care products you use and the effort you go to in terms of maintaining your extensions. If regular maintenance isn’t upheld, the hair extensions are more likely to begin getting knotted and matted. However, if regular maintenance is adhered to, extensions will last longer.
We have a wide range of hair care products and accessories to make sure that your hair extensions stay in their premium quality for a long time.
All orders received before 2pm AEST are dispatched the same day. We use Express Post, so you should receive your order the next day (or the one after).
Angel Extensions uses 100% remy human hair. We pride ourselves on our premium quality products to ensure complete confidence.
Just like your natural hair, hair extensions need to be brushed and washed to maintain their premium quality. If you allow your hair extensions to get knotted and matted, maintaining them will just become a pain. As long as you give your hair extensions the TLC they deserve, maintaining them will become second nature to you!
Angel offers a variety of different hair extensions, all with different application methods.
- Clip-in extensions
- Weft extensions
- Tape extensions
- Halo extensions
- U-tip extensions
- Nano extensions
- Ponytail extensions
However, to ensure your hair extensions are applied properly and don’t fall out, we recommend going to a salon and having a professional install them in for you.
Remy human hair is hair that has been taken from one individual with all the cuticles still intact. We use this type of hair because it’s less likely to tangle and mat than any other hair (with proper care). This allows the hair to remain shiny, glossy, and super soft moving forward. If you see the phrase ‘remy hair’, you can be sure that it’s good quality, real hair.
Angel hair is 100% ethically sourced from hair banks across European and Asian Continents.
Absolutely! Feel free to come into our showroom and we’ll show you our wide variety of options.
It depends on the type of hair that you choose. Each product description specifies whether or not you can apply heat or not.
Yes, you can shower with your hair extensions. You just need to make sure that you take the right precautions to ensure they keep their premium quality and don’t get knotted or matted.
Hair extensions are a great way to add length and volume to the natural hair. A great look for any occasion, they’re the perfect addition for walking with everyday confidence.
The amount of time spent on the application of hair extensions really depends on the type of hair extension you’re applying. We do recommend that you seek professional application to make sure that the hair is applied correctly. This way, it’ll be a lot quicker aswell!
We’re not perfect. Sometimes the hair colour we pick might not completely suit our natural hair - and that’s totally okay! Get in contact with our team here at Angel and we’ll make sure you’re looked after.
We pride ourselves on providing good quality, premium products at an affordable price. If you’re not satisfied with the product that you have received, please call our head office to chat with one of our customer service consultants.
With the right care and maintenance, your Angel Extensions will stay in premium condition. Make sure you give them the love they need to stay healthy, hydrated and nourished.
We always recommend that hair extensions be applied by a professional to avoid this scenario from happening. Unfortunately if hair extensions haven’t been installed or looked after properly, we won’t be able to exchange or return your product.
We recommend that you get in contact with your third party supplier.
Unfortunately not. Products need to be unused and in the same condition that you received them in order to return them.
Exceptional service, high quality products.